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Terms & Conditions


Please read these Terms carefully before using this website! If you use it, you are deemed to accept and agree to the terms set out below.

These General Terms  govern the relationship between CALLADAN-ARAKIS EOOD with address of management:

Paisievo village, Dulovo municipality, Silistra region, 3 Svoboda street, UIC 201445521, telephone: +359 888 610 344, e-mail address:, on the one hand,

 and the users of the electronic services located of the CALLADAN.COM domain (called for the sake of brevity : ‘Site’).

These terms are binding on all Users.

By registering on the site, as well as clicking (pressing) the various function buttons located on the site (except for the link to these General Terms ), the user agrees with, fully accepts and undertakes to comply with these General Terms .


The products offered for sale by CALLADAN.COM are mainly food products (fresh, dried or frozen fruits and vegetables). The products are divided into categories to make them easier to find, and there is a built-in search device. The description of each product contains information about the price in Bulgarian levs / BGN/ with VAT, the warranty period and other main characteristics of the products.


Making an E-order in the online store commits the user to pay for the goods and the cost of delivery in one of the following ways. The electronic order is a statement of intent to enter into a contract for the supply of goods / products.


Delivery is made through  SPEEDY and ECONT courier companies, and depending on the place of delivery we reserve the right to change the courier company.

All orders received before 14:00 on working days are processed and shipped on the same day, provided that the goods are available at the time of the order. Orders received after 14:00 are processed on the next day. Orders placed on non-working or public holidays are processed on the first working day.

Deliveries are not made on Saturdays, Sundays and public holidays.

According to the conditions of our CALLADAN.COM store, the order must arrive from 2 to 5 working days from the day following the date of the order (within the Republic of Bulgaria). The term applies to goods in stock at the time of the order.

If the Delivery to Address Option is selected by the Client, the usual delivery times of  SPEEDY and ECONT courier companies are from 9:00 to 17:30 on working days.

The price of delivery for orders to the office of the SPEEDY and ECONT courier companies or to the customer's address is further specified by phone, depending on the parameters of the ordered items.  Please enter the address of the SPEEDY or ECONT office from which you want to pick up your order.

For orders outside the Republic of Bulgaria the delivery price is calculated additionally, depending on the destination, in relation to the current courier tariffs.


Delivery Time

The described delivery times are indicative and depend on the stocks in the company's warehouses in Bulgaria. We strive to deliver the products on time, but it is still possible for reasons beyond our control to have a delay in delivery. In case of unjustified delay  you have the right to cancel your order, and we undertake to refund the amounts paid within 30 days after establishing the reasons.

Payment Ways

1/ Cash on Delivery: When choosing this type of payment  CALLADAN.COM users pay the purchase price and delivery price to SPEEDY's office or delivery price to the buyer's address  which is further specified by phone  depending on the parameters of the ordered items.

2/ By Bank Transfer: When choosing this type of payment  CALLADAN.COM users pay the value of the purchase to the bank account of: CALLADAN-ARAKIS EOOD, the value of delivery to SPEEDY- office or delivery price to the buyer's address, which is further specified by phone  depending on the parameters of the ordered items, is paid to the courier upon receipt of the shipment.
The transfer is made to the bank account of CALLADAN-ARAKIS EOOD, as follows:

Bank name: United Bulgarian Bank
Name of Beneficiary: CALLADAN-ARAKIS EOOD
Account number: BG41UBBS80021082729040


3/ Electronically through a Virtual POS Terminal by means of a debit or credit card through a payment system provided by the bank with which the Merchant has concluded a contract.


Refusal of the goods

Pursuant to Article 55 (paragraph  1) of  Consumer Protection Act, the Consumer has the right, without paying compensation or penalty and without stating a reason, to refuse  the purchased goods within 14 days from the date of receipt of the goods if the goods meet the following conditions:

• no mechanical damage;
• not used;
• the goods must have original, undamaged packaging and have a commercial appearance;
• is  accompanied by the accompanying documents, such as an application for the return of goods, a warranty card, an invoice and / or a receipt and the accessories with which it was received;

The buyer should contact an employee of CALLADAN.COM at +359 885 184878 or  to notify his/her  refusal and should fill out a return form, which can be downloaded here.

Please note: The Client has no right to withdraw from the concluded Contract in the following cases:

-Upon provision of services where the service is fully provided and its performance has begun with the explicit prior consent of the user and confirmation by him/her that he/she knows that he/she will lose his/her right of withdrawal after the contract is performed in full by the trader;
-Upon supply of goods or services, the price of which depends on fluctuations on the financial market which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;

-Upon delivery of goods made on customer's order or according to his/her individual requirements, ie. upon delivery of Goods made on customer's order;
-Upon delivery of goods which due to their nature may deteriorate their quality or have a short shelf life;
-Upon delivery of sealed goods  which are unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;
-Upon delivery of goods which  after being delivered and, by their nature, have mixed with other goods from which they cannot be separated;


Terms  to refund of amounts paid by the Customer

Refund Method:

Refunds can be made by exchanging the goods, choosing another product or by credit operation on the Customer's card account.

If the Customer finds that the selected product does not match the requested one, it can be replaced by another, but the costs of courier services in the procedure of replacement of the product are at  Customer’s expense.

Upon return of goods by the customer  and with the prior consent of CALLADAN.COM, the courier services for the transportation of goods from the store to the customer are entirely at the expense of the customer.


The CALLADAN-ARAKIS EOOD as the owner of the CALLADAN.COM Online Store is obliged to refund the amount paid for the goods within 30 calendar days from the date on which the goods were received back or to replace it. The refund is made by bank transfer to an account additionally provided by the Customer. If the purchase is made by a card the refund is through  a credit transaction on the card.

The transportation costs are at the expense of the Buyer.

In case the Customer receives the goods in a form that does not comply with the delivery condition, or other goods other than the ordered one, CALLADAN-ARAKIS EOOD  as owner of the online store CALLADAN.COM  replaces the goods by taking the delivery costs or refunds the amount paid by the Customer.

In ALL cases of return of goods, a representative of CALLADAN.COM must be notified in advance. The costs for the courier services for receiving and returning the goods are at the expense of the Customer.

In case of damaging  the appearance of the goods caused by transport, it is necessary to contact the courier for a Written Statement  for damaged shipment.


The Seller is not responsible for any damages caused to  the Buyer or to third parties that have occurred as a result of  force majeure circumstances or those that are beyond the control of the Seller.

In all other cases the Seller's responsibility  is limited maximum to the value  of the ordered and paid Goods.

User’s Registration

In order to be able to place orders for   products from the site, you can optionally register yourself.

At registration you should enter the delivery address, your name and surname, contact phone number and e-mail. You also need to choose a password. After activation you have the right and opportunity to change the entered data, as well as to change the delivery address for each order.


When placing an order you can fill in the data of your company in order to be issued a tax invoice.


The Customer is obliged to provide all the necessary information for the issuance of the invoice in accordance with applicable law.


The Seller will issue to the Customer an invoice for the ordered and delivered goods / provided services based on the information provided by the Client.

Rights and obligations under the Consumer Protection Act

According to Consumer Protection Act and  E-commerce law, CALLADAN.COM  binds itself  to provide to you the following information:

• The main characteristics of the goods are listed in detail on the presentation page of each product.

• The price of the goods is written with VAT included and is indicated for the respective product.


Privacy Policy

The personal data that CALLADAN.COM receives when registering a new user will be used only to serve users. The collected information will be used for receiving and executing orders, informing consumers about new products and services through an e-newsletter, contacting consumers in case of problems with order fulfilment and making deliveries.

We collect and use personal information to understand your needs and interests and to serve you better. In addition to the information you provide to us, we may also collect information during your visit to our site through automated information collection tools that include cookies, links, pages and other commonly used information collection tools.

The information we collect to understand your needs and interests helps us to make your visit consistent and personalized. For example, we may use your information to:

• help with filling in an order;

• inform about products or services;

• provide services and support;

• notify about new services or other benefits;

• provide personalized promotional offers;

• select content to be shown to you;

CALLADAN.COM guarantees that the collected user data will not be provided to third parties or used for purposes other than those described above.

The user has the right to request the deletion of his/her user profile at any time and we guarantee that this will be done if you wish.

Users who subscribe to our E-newsletter have the right to unsubscribe at any time.


Please contact us if you have additional questions.